About Horley Car Recovery

You are speaking to the firm that turns up

The people who answer the phone are the people who send a driver out.

You book with our firm directly. Tell us the vehicle, problem, location and destination so we can confirm the right arrangements.

Here you get one conversation. We hear where you are, we tell you what it costs, and then a driver turns up. If the plan changes on the way you hear it from us, not from a text message.

The trucks

We use flatbed recovery trucks. The driver checks the vehicle, access and a suitable loading and securing method before the job is accepted.

Tell us about the transmission, ground clearance, modifications and any accident damage. Manufacturer requirements vary, so the method and equipment must suit the actual vehicle.

Tell us what is damaged and whether the vehicle rolls, steers or has locked wheels. We check the loading method, access and truck capacity before accepting the recovery.

What we will and will not take on

Being straight about the limits is part of the job. There is no point turning up to something a flatbed was never going to handle.

• Suitable cars, vans, pickups, 4x4s and motorbikes, after weight, loading and access checks
• Runners and non-runners, before or after a knock
• Booked transport around Surrey, Sussex, south London and the edge of Kent
• Not lorries, not HGVs, not heavy recovery
• Not long distance work, because we stay on the local patch
• Not wrong fuel, which needs a tank drained by somebody who does that properly

When a job is not for us we will say so on the phone and point you at somebody who does it. That costs us a booking and saves you a wasted afternoon.

If you would rather ask than read, the contact page has what to have ready when you ring.

How the price works

We agree the job and price before setting off. Any additional work is explained and agreed with you first. No deposit, and no charge for the quote whether you book or not.

How recovery pricing works

Where we go

Horley, Gatwick Airport, Redhill, Reigate and Crawley, plus the M23 and the M25 running through them.