Accident Recovery, Horley and the M23
If anyone is injured or in danger, call 999 first. Leave the vehicle only if safe. Once the scene is safe, we confirm recovery, loading and destination.
- More than one driver, so a truck can be free when you ring.
- No breakdown cover needed.
- Cash, bank transfer or PayPal.
- 24/7, day or night.
- Price agreed before we set off.
The first job is not the car
Ring 999 if anyone is injured or in immediate danger. Do not move an injured person unless there is immediate danger. Follow the emergency services' instructions. Exchange the required details only when it is safe.
The car comes after all of that. When you are ready to deal with it, that is the part we take off your hands.
On a motorway, reach a place of relative safety if you can and switch on your hazards. Leave the vehicle only if it is safe, using the side away from traffic, and wait away from the carriageway. If you cannot get out safely, stay belted in and call 999 for the police. Follow the official guidance before arranging recovery.
Cars that cannot be driven away
Damage to lights, tyres, steering, bodywork or safety systems can make a vehicle unsafe to drive. If you are unsure, have it assessed and arrange suitable recovery instead of attempting to drive it away.
Tell us what is damaged and whether the vehicle rolls, steers or has locked wheels. We check the loading method, access and truck capacity before accepting the recovery.
- Front or rear end damage, with the car still on its wheels
- A wheel or a hub that will not turn
- Steering that has gone after a kerb strike or a collision
- Fluid on the road, or a radiator or sump that has taken a hit
- Cars that are drivable but that you would rather not drive
How it works
What happens when you call
Tell us where you are
Call or text with the location, what you are driving and what it is doing. A map pin is perfect if you have one.
Get the price first
We agree the job and price before the truck sets off. Any additional work is explained and agreed with you first.
The truck comes to you
Loaded properly, strapped down, and taken to your home, your garage or wherever you need it.
Check who is arranging recovery
If police or National Highways are managing the incident, follow their instructions and check whether they have already arranged recovery. Your insurer may also have arrangements in place. Once the scene is safe and you are free to choose a recovery firm, call us with the vehicle’s location, condition and intended destination.
If you are putting in a claim, whoever you are claiming with may want to arrange the recovery and any storage themselves. It costs nothing to ring them and ask before you book anybody.
When it is safe to call, tell us the road, direction and nearest junction or landmark. Describe the vehicle, damage, whether it rolls and steers, and the destination. Mention locked wheels and any recovery already booked. We confirm suitability and the price before dispatch.
How a price is worked out
Where you are, where the vehicle is going, and what it takes to load it. We agree the job and price before setting off. Any additional work is explained and agreed with you first.
Where we come to
After a knock the useful advice comes from having loaded damaged cars, not from a leaflet. Who you are dealing with.
Horley, Gatwick and Crawley, plus Redhill, Reigate and nearby M23 and M25 junctions. Read the motorway safety guide for immediate steps.
Questions
Accident recovery questions
Can you move a car that will not steer or roll?
Where will you take it?
Do I have to be there when it is collected?
Is the car safe to drive after a knock?
What if it happened on the motorway?
Car off the road?
Tell us where it is and what state it is in. You get the price before we set off.